Privacy Policy

PRIVACY POLICY

Our pledge to protect your privacy: Zeekoi has never made money by selling your personal information to third parties for advertising purposes or by displaying their commercials to you, and we never will. We have been using this strategy for a decade, and we still stand by it. This policy explains what data we gather about you, how we use it, who has access to it, and what you can do to control it. We only acquire data that we deem necessary for conducting business or for the particular transaction at hand, and we only ask for the minimum amount of data that is required. We notify clients of the data we have on them and provide them the option to decline particular engagements. But by far, our largest promise is that we never have and never will receive any money from advertising, not even from the free versions of our products. By doing so, we avoid the basic conflict of interest that results from collecting consumer information for advertising purposes and the inevitable privacy breaches that it inevitably implies.

Part I – Information Zeekoi collects and controls

We may collect the following types of personal information from our users:

• Contact Information: name, email address, phone number, and other contact details.
• Company Information: company name, address, and other related details.
• Financial Information: payment information, such as credit card details.
• User Information: user IDs, passwords, and other authentication details.
• System Information: system usage data, such as IP address and browser type.

We only gather the data that we truly require. Some of that data comes directly from you when you open an account, sign up for an event, request customer service or make a purchase from us. Your name and contact details are kept on file, but credit card numbers are not (except with your permission and in one of our secured payment gateways).

We automatically record some basic information whenever you visit one of our websites or use our software, such as how you arrived at the site, where you went while navigating inside it, and which services and settings you utilise. We use your data to build new products and enhance existing websites and services.

Sometimes information comes to us in an indirect way. Your contact information will be given to us if you inquire about our products through one of our referral programmes or reselling partners, or sign in to one of our products using an authentication service provider like LinkedIn or Google. To fulfil your request, we’ll utilise the data you provided. We will have access to your interactions and profile details if you connect with our brand on social media Even if you subsequently delete it from the social networking site, we’ll still retain access to that data.

1)     What we do with your information

We collect information about you only if we need the information for some legitimate purpose.We use your information to create and administer your accounts, fulfil your requests for services, and keep an eye out for any illegal activity on your accounts. We also use it to keep you informed about changes to our policies, customer service requests, new items you might enjoy, and things you’re already using. To better understand customer requirements and enhance our websites and services, we analyse the data we gather.

We limit access to your personal information to our employees and contractors who have a legitimate need to use it. If we share your information with other parties (like developers, service providers, domain registrars), they must have appropriate security measures and a valid reason for using your information, typically to serve you.

We retain your personal data for as long as necessary to fulfil the obligations set forth in this privacy statement. If we no longer need to handle your information, we will either delete, anonymize, or isolate it, depending on the situation.

2) Information that you provide us

• Account signup : We request information such your name, contact information, email address, company name, and country when you create an account to use one or more of our services. Additionally, you’ll need to select a special username and password in order to access the newly formed account. Although you are not required to give us more information in order to create an account, you are welcome to do so, such as your language preference, time zone, and/or a photo.After signing up, you will have the option of choosing a security question and an answer to the security question — if you provide these, they will be used only while resetting your password.
• Event registrations and other form submissions: We record information that you submit when you (i) register for any event, including webinars or seminars, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form in order to download any product, whitepaper, or other materials, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support, get a quote or to contact Zeekoi for any other purpose.
• Payment processing:When you buy something from us, we ask you to provide your name, contact information, and credit card information or other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit card number. We do not store the actual credit card number. For quick processing of future payments, if you have given us your approval, we may store your credit card information or other payment information in an encrypted format in the secured servers of our Payment Gateway Service Providers
• Testimonials: When you authorize us to post testimonials about our products and services on websites, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at [email protected]

• Interactions with Zeekoi:We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.

3)     Information that we collect automatically

• Information from browsers, devices and servers : When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our websites.

• Information from cookies and tracking technologies: We use temporary and permanent cookies to identify users of our services and to enhance user experience. We embed unique identifiers in our downloadable products to track usage of the products. We also use cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites. We mostly use first-party cookies and do not use third-party cookies or other third-party tracking technologies on our websites for non-essential or intrusive tracking. You can learn more about the cookies used on our websites here.We also use first-party Local Storage Objects (LSOs) such as HTML5 to store content information and preferences to provide certain features.

• Information from application logs and mobile analytics: We collect information about your use of our products, services and mobile applications from application logs and in-house usage analytics tools, and use it to understand how your use and needs can improve our products. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.
• How We Use Personal Information

We use personal information for the following purposes:

• To provide and improve our Services: We use personal information to provide and improve our Services, including to troubleshoot technical issues, perform data analysis, and develop new features.
• To communicate with users: We use personal information to communicate with users about our Services, updates, and offers.
• To process payments and other transactions: We use personal information to process payments and other transactions related to our Services.
• To investigate and prevent fraud and other illegal activities: We use personal information to investigate and prevent fraud and other illegal activities.
• To comply with legal and regulatory requirements: We use personal information to comply with legal and regulatory requirements.

Part II – Information that Zeekoi processes on your behalf

By using Zeekoi products to     manage other people’s data, such as information about your customers or workers, you are entrusting us with the responsibility of processing that data.  Service data is the information you provide us to process.

Your service data is yours. We safeguard it, restrict access to it, and only use it for the purposes that you specify. You have access to it, may distribute it, and can ask us to export or remove it.

1) Information provided in connection with services 

If you use our services or enquire about our products’ technical support, you may entrust Zeekoi with information that you or your company (hereafter referred to as “you”) control. Data that you keep and use on behalf of another person for a specified purpose, such as a customer to whom you offer services, or information about your customers and staff When you use our services, the data may either be stored on Digital ocean servers or transferred or shared with us when you ask for technical help or other services.

2) How we use service data

We process your service data when you provide us instructions through the various modules of our services. For example, when you generate an invoice using our invoicing service, information such as the name and address of your customer will be used to generate the invoice; and when you use our campaign management service for email marketing, the email addresses of the persons on your mailing list will be used for sending the emails.

3) Push notifications

If you’ve chosen to receive alerts from our desktop and mobile applications, we will send you push notifications using a push notification service or. By disabling notifications in the application or device settings, you may control your push notification preferences or stop receiving them.

4) Who we share service data with

Collaborators and other users: Some of our products or services allow you to collaborate with other users or third parties. Initiating collaboration may enable other collaborators to view some or all of your profile information. For example, when you edit a document that you have shared with other persons for collaboration, your name and profile picture will be displayed next to your edits to allow your collaborators to know that you made those edits.

Third-party integrations you have enabled : If you choose to enable any third-party integrations, you may be allowing the third party to access your service data and personal information about you. We encourage you to review the privacy practices of the third-party services and products before you enable integrations with them.

5) Retention of information

We hold the data in your account as long as you choose to use Zeekoi Services. Once you terminate your Zeekoi user account, your data will get deleted from active database.

We may share personal information with the following parties:

Service Providers: We may share personal information with third-party service providers who help us provide and improve our Services, such as hosting and IT services.

Business Partners: We may share personal information with business partners who help us promote and market our Services.

Legal and Regulatory Authorities: We may share personal information with legal and regulatory authorities to comply with legal obligations and respond to legal requests.

Part III – General

There are some limitations to the privacy we can promise you. We will disclose personal information if it’s necessary to comply with a legal obligation, prevent fraud, enforce an agreement, or protect our users’ safety.

Third-party websites and social media widgets have their own separate privacy policies. Always check the relevant privacy policy before sharing personal information with third parties.

You can always contact us to: ask questions about our privacy practices. Alert us if you believe we have collected personal data from a minor, or ask to have your personal information removed from our blogs or forums. You can also check our Security Policy and Privacy Policy

Blogs and forums

We offer publicly accessible blogs and forums on our websites. Please be aware that any information you provide on these blogs and forums may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. Zeekoi is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with Zeekoi. To request the removal of your information from our blogs and forums, you can contact us at [email protected]

Social media widgets

Our websites include social media widgets such as Facebook “like” buttons and Twitter “tweet” buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the website, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.

Enforcement of our rights

We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, spam filtering, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.

Compliance with this Privacy Policy

We make every effort, including periodic reviews, to ensure that personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us [email protected] We’ll contact you.

User Rights

• Users have the following rights regarding their personal information:
• Access: Users have the right to access their personal information and request a copy of it.
• Correction: Users have the right to correct any inaccuracies in their personal information.
• Deletion: Users have the right to request the deletion of their personal information.
• Objection: Users have the right to object to the processing of their personal information.

Notification of changes

We reserve the right to change the Privacy Policy at any time. You will be notified via a service announcement or via email sent to your primary email address. You will be notified by email to your primary email address at least 30 days in advance of any substantial changes to the Privacy Policy that may impact your rights. We may send you crucial alerts by email, but if you haven’t validated your email address, you might miss them. You have 30 days to stop using our products or services if you believe that the revised Privacy Policy impairs your rights with regard to using them. To do so, write us an email.Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy. You will not receive email notification of minor changes to the Privacy Policy. You should frequently visit https://www.zeekoi.com/privacy.html if you have concerns about how your personal information is being used.