At Zonar ERP Software (“Zonar”), we understand the importance of security when it comes to handling our customers’ sensitive data. This security policy outlines the measures we have implemented to ensure that our SaaS ERP software and related services (“Services”) are secure and protected against unauthorized access, use, or disclosure.
Our Services are hosted on the cloud infrastructure provided by DigitalOcean and AWS, a leading cloud provider that offers advanced security features and data protection measures. DigitalOcean’s and AWS infrastructure is designed to provide high levels of security and reliability, with features such as:
Physical security controls: Data centers are equipped with strict physical security measures, including video surveillance, biometric authentication, and 24/7 on-site security personnel.
Network security: It Implements a variety of network security measures to prevent unauthorized access to its infrastructure, including firewalls, intrusion detection and prevention systems, and distributed denial-of-service (DDoS) protection.
Data redundancy: It stores data in multiple locations to ensure that it is protected against data loss or corruption.
We take strong measures to ensure that only authorized users have access to our Services. Our access controls include:
We are committed to ensuring that our software is secure and free of vulnerabilities. Our software security measures include:
The cloud infrastructure is configured with a robust network security system to prevent unauthorized access to the ERP software and its associated data. This includes firewalls, intrusion detection systems, and encryption protocols to ensure the confidentiality, integrity, and availability of customer data.
We use industry-standard encryption protocols to protect all data in transit and at rest. Our data encryption measures include:
BACKUP SERVICE PLAN
We offer a Backup Service Plan that includes daily backups of your data and related services. We maintain backups for a period of time specified in our Backup Service Plan. Our Backup Service Plan includes the following:
SECURITY INCIDENT RESPONSE
In the event of a security incident, we have a formal incident response plan that includes:
We maintain detailed audit logs of all user activities on our Services. Our audit logs include:
We take the following measures to protect the data processed through our Services:
Confidentiality: We protect the confidentiality of data by limiting access to authorized users, using encryption protocols, and applying data classification and handling policies.
Integrity: We ensure the integrity of data by implementing data validation and verification processes, using secure coding practices, and applying change management policies.
Availability: We ensure the availability of data by implementing high availability and disaster recovery measures, using backup and restore processes, and applying service level agreements.
We require third-party service providers who have access to our Services to comply with our security policies and standards. We perform due diligence and assessments on our third-party service providers to ensure they meet our security requirements.
User Security Responsibilities
We require our users to follow the security policies and guidelines outlined in our user agreement. Users are responsible for maintaining the security of their user IDs and passwords and for reporting any security incidents or suspicious activities to our security team.
Policy Review and Updates
We review and update our Security Policy periodically to ensure it remains effective and relevant. Any updates will be communicated to our users and posted on our website.
If you have any questions or concerns regarding our Security Policy, please contact us at [email protected] . We are committed to addressing your concerns in a timely and professional manner.
Customer controls for security
So far, we have discussed what we do to offer security on various fronts to our customers. Here are the things that you as a customer can do to ensure security from your end:
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